For a variety of reasons, we will be moving to an appointment-only system for visiting the lounge. We find that many people who drop in, looking to adopt, do not know what our organization does or how it functions and sometimes leave feeling irritated or angry that we aren’t what they thought. We work hard to be clear on our website what we do, how we do it, and why we do it, and we have systems in place to help ensure that potential adopters have a pleasant and informative experience.
Beginning this week we will no longer accept walk-in visits. We will be displaying signage in our front window, updating the language throughout the website, and sharing the change via social media.
The lobby gift shop will remain open for drop-in shopping and we will always accept donations in the lobby as well. We just want to have a better heads up on visits to expect.